I asked a person waiting to be checked out how was Costco today. She replied, not good, I'm angry. I then asked why is that? The member inform me that something in a mailing, a item was no where to be found in the store. I told the member that I would be right back. I walked up to the three "soups" (short for supervisor) and told them that we had an angry member. The three soups faces dropped, in shock and disappointment from this news. Ijjias came over, looking angry now, and talked to the member in the orange dress who was angry. I don't know if that member ever left happy, but I do know I did something wrong. Ijjias had me come over to the side, where he informed me that at Costco, we need to be extra quite and sensitive if someone is angry, a day I should had whispered the issue to him. While telling me this he was nearly in tears, with such disappointment from my Costco error.
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